IT Operations Assistant - G5, WFP , Jordan, Closing date 31 May 2017

IT Operations Assistant - G5, 
WFP , 
Jordan, 
Closing date 31 May 2017

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This position is open for Internal UN candidates. Female candidates in particular, are encouraged to apply.

Supervision: The IT Operations Assistant reports to the Information Technology Operations Officer.

Accountabilities: Within delegated authority, the IT Operations Assistant will be responsible for the following duties:

• Provide ICT services and ICT technical support  to users for computers ,network ,servers, systems, ICT devices  and telecommunication and carry out system maintenance tasks
• Assist in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and removing viruses, etc.
• Running systems diagnostics, monitoring and systems optimization to ensure they are running effectively and enable easy and efficient use.
• Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available
• Assist in the deployment/dissemination of standard material, such as, computer hardware and/or software, applications, programs, directories, telephony, web content, publications, database content, training material, directories, etc.
• Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
• Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.
• Maintain inventory of material and/or database of information, such as, computer related equipment, communications equipment, website content, training material, directories, etc. and ensure information is accurate and up-to-date.

• With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
• Assist in providing training for users of technology and systems, such as audio/videoconferences, meetings, databases, registries, networks, etc.
• Maintain web pages, electronic documents, statistical databases; maintain Information and Knowledge Management (IKM) applications and procedures and provide support to IKM users
• Suggest improvements to methods and processes in order to support the continuous Improvement of IT services.
• Perform other related duties as required.

Minimum qualifications:

Education: Completion of secondary school education. Bachelor degree in Computer science, computer Engineering, IT, BIS or any relevant field will be considered an asset.

Experience: Four or more years of progressively responsible work experience ICT technical support. Candidates holding Bachelor degree with two years of experience can be considered.

Knowledge and skills:

• Has experience resolving more complex technical issues.
• Has worked with head of units in defining requirements for functional area.
• Has experience with the application of client services standards to resolve or escalate clients’ service problems.
• Excellent communication skills.
• Excellent problem solving skills.
• Very good experience in telecommunication systems.

Language: Fluency in both oral and written communication in English and Arabic.